Support

Effective date: 20 May 2026

Need help with DeliveryBook? You're in the right place. We answer most queries within one business day.

Contact us

For faster help, please include:

  • Your restaurant name
  • Your registered email address
  • A clear description of the issue with screenshots if possible
  • What you were trying to do and what happened instead

Common topics

Mobile app

  • Camera not working — open your device Settings → Apps → Delivery Book → Permissions → enable Camera. Restart the app.
  • Scans showing as offline — the app will sync automatically once your connection is restored. No data is lost.
  • App keeps signing me out — your password may have been changed from the web dashboard. Sign in again with the new password.

Web dashboard

  • Forgot password — use the "Forgot password?" link on the sign-in page.
  • Email not verified banner — check your inbox and spam folder for the verification email. If you don't see it, click "Resend".
  • QR codes not scanning — make sure the printed QR is at least 4×4 cm and not creased. Reprint from Riders → QR Card if needed.
  • Earnings look wrong — reports recalculate live from the rider's current payment model. If you changed the rate after a shift, the new rate is applied.

Billing

  • Invoice questions — email us with your invoice number and we will explain or correct it.
  • Want to upgrade or downgrade — go to Settings → Billing in the dashboard, or email us.
  • Cancel subscription — email support@deliverybook.pk. You retain access until the end of your current billing period.

Account

  • Change email or password — Settings → Restaurant Profile / Security.
  • Delete your account — see Delete Your Account.
  • Add team members — Settings → Team → invite an operator or manager.

Reporting a security issue

If you believe you have discovered a security vulnerability in our platform, please email us at support@deliverybook.pk with the subject "Security Issue". We will acknowledge within 2 business days. Please do not publicly disclose the issue before we have had a chance to investigate and fix it.